Refund policy

We are here for YOU!

Customer satisfaction is our highest priority. Our goal is to make you feel unique, trendy and comfortable in your swimwear or clothing piece. 

All sent garment has been reviewed in detail to ensure its quality and arrive in perfect condition. If for any reason you are not satisfied with your purchase, we ask you to please tell us in detail what happened as this will help us improve.

Returns and Exchanges.

Don´t worry we are here to help you and get satisfied! We understand our clients are not able to try on our items before purchasing. Our policy lasts 7 days from the day your order was delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; all original tags and swimsuits must have the hygiene liners intact.

 Steps to follow

To complete your return, we require a receipt or proof of purchase. Feel free to contact us via email at sales@ikoniik.com, we will get back to you with instructions on how to complete your exchange.
Please do not send your merchandise until we contact you, so you can have proper guidance on the procedure.

Swimwear

If for any reason you are unsure of a fit, contact us and we will help you pick the right swimwear for you. We have provided measurement table on each product detail page.

Credit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your credit will be processed, and will automatically be applied to your ikoniik account.

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be returned. Please note this when applying flash sale codes. 

Exchanges

We only replace items if they are defective, damaged or need another size. If you need to exchange it for the same item, send us an email at ikoniik@sales.com and send your item to: Po Box 37983 San Juan, PR 00937.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

You need to cancel or change your order?

Fortunately, orders are processed quickly but because of this if your order was already shipped, we will not be able to make changes or cancel the same. Moreover, if you need help immediately after purchasing please contact us via ikoniik@sales.com to assist you.